Contractor induction

At V/Line, we are committed to providing and maintaining a safe work environment for everyone. 

We comply with the Rail Safety National Law 2012, the Occupational Health & Safety Act 2004 and other relevant statutory and regulatory requirements.

We are required by law to take all necessary actions to ensure, so far as is reasonably practicable, the health and safety of all employees, contractors and visitors. 

Contractors working with V/Line are expected to comply with our policies and standards and to conduct their business dealings in an ethical manner. This includes standards of personal behaviour, equal opportunity, harassment and bullying, theft, fraud, removal of property, environment, security and privacy.


All contractors who work directly for V/Line are required to read and understand the following online content before starting work. This does not apply to Third Party applicants.

After registering and reading the online content you will be issued with a "Statement of Completion" for having completed the induction. This will be then sent to your email address.

Contractors performing rail safety work for V/Line will need to upload a copy of this statement to their Rail Industry Worker profile against the V/Line Operator role. 

Rail Safety Work contractors must also comply with other requirements as per the information in the Rail Industry Worker program. 


Register for contractor induction here

Rail Industry Worker program

The Rail Industry Worker (RIW) Program will be transitioning from the current service provider, Pegasus to a new service provider, Metro Trains Australia (MTA) on 28 June 2019.

For more information please visit the RIW transition website.

The Rail Industry Worker program is owned and endorsed by the Australasian Railway Association (ARA) on behalf of its members to provide a single national competency management system for people working in rail. 

Updates and bulletins for the program are posted online at Rail Industry Worker News and are included in a monthly newsletter.

This is the primary method of communication for all Rail Industry Worker matters and all users should stay informed by registering to receive these important updates.

V/Line has been working with the ARA to provide an industry-led solution for contractor management that meets regulatory requirements and complies with Rail Safety legislation.

This requires that each Rail Safety Worker has the competence to carry out that work.

A governance committee which consists of members from ARTC, RailCorp, Metro Trains, Department of Planning Transport and Infrastructure SA, Queensland Rail, Aurizon, John Holland and V/Line aims to achieve outcomes that are as consistent as possible and will work for all parties across Australia.

The "Rail Industry Worker bulletins" section below contains information about the rollout of the Rail Industry Workers program to assist contractors in meeting V/Line's requirements. 

Rail Industry Worker cards

It is a requirement that all contractors performing Rail Safety Work for V/Line hold a current Rail Industry Worker card.

At a minimum, Rail Safety Work contractors are required to hold the following two roles: 
  • V/Line Operator
  • Around the Track Personnel - National (Construction or non-Construction)
All Rail Safety Work contractors must hold the additional role-specific competencies for the work they are performing and have the role verified as current by the OnSite TrackEasy team.

V/Line contractor Matrices

For V/Line safeworking roles please refer to the V/Line Contractor Safeworking Competency Matrix.

For all other V/Line RIW competency requirements please refer to the ARA’s National Skills Matrices which includes V/Line specific Contractor Induction requirements. In the RIW system, select the relevant V/Line role in line with the ARA’s National matrices. E.g.  For ‘Rail Labourer’ choose ‘V/Line – Rail Labourer.’

For additional RIW competency queries please contact

Further Information

For further information about contracting with V/Line, please email